77aec Privacy Policy

77aec ("we", "us", or "the platform") provides a safe and reliable online casino and betting experience for users in Bangladesh. This privacy policy explains what information we collect about you when you use the 77aec website or services, how that information is used, and what your rights and options are.

By using 77aec's services, you are agreeing to the terms described in this privacy policy. Please read this policy carefully. If you do not agree with any part of this policy, please refrain from using our platform.

To operate 77aec's services properly, we need to collect certain personal information. We collect the following types of information:

1.1 Information You Provide Directly

• Name, email address, and date of birth — collected at registration.
• Government-issued ID details for identity verification (as part of the KYC process).
• Payment information such as bKash, Nagad, Rocket, or Upay account details — to process transactions.
• Information you provide when contacting our support team.

1.2 Automatically Collected Information

• IP address and device identifiers.
• Browser type, operating system, and device model.
• Date, time, and duration of sessions on the platform.
• Browsing behaviour data collected through cookies and similar tracking technologies.
• Gaming activity, betting history, and account transaction logs.

1.3 Information Received from Third Parties

• Transaction confirmation data from payment processors or financial institutions.
• Verification results received from identity verification service providers.
• Information from databases related to anti-money laundering and responsible gaming.

77aec uses the information collected for the following legitimate purposes:

2.1 Account and Service Management

• Creating and managing your 77aec account.
• Verifying your identity and ensuring account security.
• Processing deposit and withdrawal transactions.
• Maintaining records of gaming history and transactions.

2.2 Customer Support

• Communicating with you via 24/7 live chat or email.
• Resolving issues and handling complaints.
• Sending important service-related updates and notifications.

2.3 Security and Compliance

• Implementing anti-money laundering (AML) and fraud prevention measures.
• Managing responsible gaming policies and implementing self-exclusion programs.
• Ensuring compliance with applicable laws and regulations.
• Preventing unauthorized access and account misuse.

2.4 Platform Improvement

• Improving website performance and user experience.
• Analytical research and service quality improvement.

The 77aec website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website recognize you and remember your preferences.

3.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Remember your language preferences and account settings.
• Analytics Cookies: Monitor website usage and performance.

You can disable cookies in your browser settings, but this may limit some features of the website.

77aec does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 With Service Providers

We work with certain trusted third-party organizations that provide specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure support. These organizations receive only the information necessary to carry out their specific responsibilities, and they are all bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a lawful request from a government authority. Relevant information may also be shared in connection with anti-money laundering or fraud investigations.

4.3 Business Transfers

If there is any change in the ownership or business operations of 77aec, user information may form part of that transition. You will be notified in advance in such cases.

77aec has put in place industry-standard technical and organizational measures to protect your personal information.

5.1 Technical Security

• All data transmissions are protected by SSL/TLS encryption.
• Sensitive information is stored using strong encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active.

5.2 Organizational Security

• Staff receive regular training on data protection.
• Access to personal information is restricted to only those staff members who require it.
• Internal policies and procedures for data processing are in place.

However, data transmission over the internet is not completely secure. We take every precaution, but no method can be guaranteed to be 100% secure.

77aec retains your personal information only for as long as it is necessary and legally valid. The retention period depends on the following factors:

• The length of time your account remains active.
• The legally required retention period applicable to financial transaction records.
• Record-keeping requirements under anti-money laundering regulations.
• Until any dispute or legal claim is resolved.

Even after an account is closed, certain information may be retained for a defined period due to legal obligations.

As a user of 77aec, you have the following rights regarding your personal information:

7.1 Right of Access and Information

You may ask us at any time what information we hold about you and how it is being used. Contact our support team to make this request.

7.2 Right to Rectification

If information held in your account is incorrect or incomplete, you may request that it be corrected. Information can be updated through account settings or via support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

77aec's services are for users aged 21 and above only. We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us immediately.

77aec's servers and data storage may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent or higher data protection standards are in place in those countries.

We comply with all applicable legal requirements for international data transfers and ensure that the relevant contractual protections are in place.

77aec takes responsible gaming seriously. We use information about your gaming behaviour for the following purposes:

• Identifying problematic gaming patterns and taking preventive measures.
• Enforcing and maintaining self-exclusion requests.
• Assisting with setting deposit and betting limits.
• Ensuring access to responsible gaming resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

77aec may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• By displaying a prominent notice on the website.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this page.

Continuing to use the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

This privacy policy should be read together with 77aec's other policies. The pages below provide further details about your rights and responsibilities:

• Terms and Conditions — the overall terms governing use of the service.
• Responsible Gaming — guidelines for safe and responsible gaming.
• About Us — an introduction to the 77aec platform.
• FAQ — answers to common questions.

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available 24/7 to assist you in Bengali.